Your Dog Boarding Questions, Answered.

A 50% deposit secures your dog's place. Because we hold the kennel exclusively for you and turn other bookings away, deposits are non-refundable. The balance is settled around your dog's stay — see our prices page for full details.

Yes — and we'd encourage it. Viewings are welcome by appointment, so you can walk the kennels, see the exercise fields and meet the team before deciding. Arrange a visit here.

Not at the moment — we're a residential boarding kennels, so stays are overnight or longer. (If you've seen older reviews mentioning our day kennel facility, that was a service offered under our previous name, which we no longer run.)

Yes — Platinum Boarding Kennels was formerly known as Home Cottage Kennels. Same site on Crew Lane, now part of the Platinum K9 family alongside our residential dog training business. That's why you'll see some of our older Google reviews mention the previous name.

Not at all. We have freezers and refrigerators on site, so raw diets are easy for us to store and serve exactly to your dog's routine.

Two sessions every day in our secure, fully fenced exercise fields — two acres of Nottinghamshire countryside to run, play and sniff. Dogs from the same household can play together; others are exercised individually with our team.

Always. Staff live on the premises and the whole site is covered by 24/7 CCTV, so your dog is never left unattended — day or night.

Yes. We understand that some dogs may be nervous, anxious, reactive or require additional support when away from home. We assess every dog individually and will always consider their welfare, safety and individual needs when deciding whether we are able to provide suitable boarding.

We ask owners to provide full and honest information about their dog’s behaviour, including any history of biting, attempted biting, snapping, lunging, guarding, or behaviour that may create a risk to people or other animals. This information allows us to put the correct safety measures and support in place. Providing accurate information will not automatically prevent your dog from boarding with us; however, failing to disclose relevant behaviour may mean that we are unable to safely meet your dog’s needs on arrival.

Any dog with a known history or risk of biting must complete an appropriate assessment and/or training programme with our training team before they can be accepted for boarding. This helps us understand the dog’s individual needs, establish safe handling procedures and ensure that suitable arrangements are in place before their stay.

Although trainers are available to provide behavioural support and guidance where required, our boarding service is provided and managed by our dedicated welfare team. We will only accept dogs where we are confident that their welfare needs can be safely and appropriately met within our boarding environment.

If, during a dog’s stay or assessment, we identify that they require additional handling, enhanced safety measures or increased staff support, an additional handling fee may apply. This reflects the extra time, staffing and individual care required to maintain the safety and welfare of both the dog and our team. Where applicable, the standard single-dog boarding rate may increase to £30–£40 per day, depending on the level of additional handling and support required.

We encourage owners to discuss any concerns about their dog’s behaviour with us before booking so that we can provide clear guidance and determine whether our service is suitable.

Yes — all guests are covered by our insurance while they're staying with us. Ask us for details when you book.